Privacy Policy

Privacy Policy

Effective Date: 23/10/2025 Last Updated: 23/10/2025

Welcome to SylvoxTV ("we," or "our"). Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you visit our website www.sylvoxtv.ae.com ("the site") or when you purchase our products and services ("the products").

By using our site, you agree to the terms of this privacy policy.

1. Information We Collect

We collect personal and non-personal information to process your requests and provide better service.

1.1 Personal Information When making a purchase or creating an account, we may collect the following:

  • Name, email address, phone number, billing/shipping address;
  • Payment details (processed securely through third-party payment providers);
  • Order and transaction history;
  • Interactions with customer service.

1.2 Information Collected Automatically When you visit our site, we automatically collect some information about your device and browsing activity, including:

  • IP address, browser type, operating system;
  • Pages viewed, referral source, time spent on our site;
  • General geographic location (based on IP address). For more details about cookies and tracking technologies, please see our cookie policy.

2. How We Use Your Information

We use the information we collect for:

  • Processing and fulfilling orders and payments;
  • Communicating with you regarding your purchases, deliveries, and support requests;
  • Improving our website, products, and services;
  • Sending marketing messages (only with your consent);
  • Preventing fraud and complying with legal obligations.

3. Sharing Your Information

We share personal information only to the extent necessary to provide our services, including:

  • Service Providers: such as payment processors (like Shopify Payments, PayPal, Klarna), shipping companies, and IT support services;
  • Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our site and provide personalized marketing;
  • Legal Authorities: when necessary to comply with applicable laws or legal requests. We do not sell, rent, or trade your personal data with third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements. When your information is no longer needed, we securely delete or anonymize it.

5. Your Rights

Depending on your geographic location, you may have the right to:

  • Access your personal data, or update or correct it;
  • Request deletion of your personal data;
  • Withdraw consent for marketing messages;
  • Request data portability. To exercise these rights, please contact us at: service.ae@sylvoxtv.com. If you are a resident of the European Union (EU), this privacy policy complies with the General Data Protection Regulation (GDPR). If you are a resident of California (USA), you have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

8. Children's Privacy

Our site and products are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child under the age of 13, we will delete it immediately.

9. International Data Transfers

We may process your information outside of your country of residence, including the United States. When transferring personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

10. Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at: SylvoxTV Email: service.ae@sylvoxtv.com Website: https://www.sylvoxtv.ae.com